Delivery Information
Houseplant shipments will not be made during frosty periods of weather in winter, and where these occur, we will hold off shipping a few days until temperatures lift sufficiently to ensure the plants arrive with you in good condition - therefore, at certain times these deliveries may take longer than 3-5 working days. This will be governed by the weather and we will ship as soon as it is safe to do so. We apologise in advance for any delay in shipment due to the weather, and thank you for your patience during such times - we feel it much better to ensure you're happy with good quality plants arriving a little slower, than having issues to contend with due to a frosted delivery
Delivery Costs
Delivery is FREE ON ALL ORDERS OVER £250 in value for all deliveries throughout the UK mainland only (not including Northern Ireland).
Standard Delivery: £6.99 average dispatch time is 3-5 working days, but please allow up to 7-10 working days for dispatch during peak season/around public holidays when couriers do not operate and we are unable ship.
Standard delivery is just 6.99 for all deliveries throughout the UK mainland only (not including Northern Ireland) regardless of order size, unless you qualify for free delivery.
Exclusions & Conditions
We cannot deliver to Northern Ireland or Southern Ireland or Channel Islands due to customs regulations relating to the transit of live plants. We are also unable to deliver to BFPO and PO Box addresses due to the extra time plants are in transit.
For some of the Scottish Highland and Islands postcode areas we have limited shipping capability, if there is an issue with your order, we will contact you to discuss further.
Placing an order constitutes acceptance of these Exclusions and Conditions in addition to our other policies and terms of trade throughout the site. Gardening Express cannot be held liable for any issues arising related to any delay with order delivery. (It helps a great deal if you do add your mobile phone number to your contact details when ordering as it means that couriers can send you updates by text message as well as being able to contact you.)
Delivery Times
Our current average Dispatch time is approx. 3-5 working days for all items in stock/season, but please allow up to 7-10 working days for dispatch during peak season/around public holidays when couriers do not operate and we are unable ship.
In the past we used to allow ordering of some items on the site in advance of their delivery season so that the plants could be dispatched at the appropriate planting time. However we have now discontinued with this except for a few items (see Pre-Orders info below), therefore if you see it on the site, you can either order it for immediate delivery or if it's not available you will have the option to be notified as soon as an item comes in to stock.
Alternatively you may like to add any out of stock items to your wish list within your account. So unlike other sites who'll take your order and money months in advance with no visibility on delivery, if you spot something you like the look of, you can order with confidence that it will arrive within a few days. We recommend getting your plants settled in as soon as possible after arrival, don't forget to check out our compost and gardening supplies range so you can get planting upon arrival - check our Knowledge Hub here.
Pre-Order items
On certain occassions, we may from time to time offer a small number of seasonal items that are in high demand on a PRE-ORDER basis, however, these are very minimal, and will be clearly indicated throughout the website with their specific delivery times published. Any other items ordered at the same time as these will normally ship out in advance of the PRE-ORDER item. Pre-Order items are usually very special plants with limited supply and high demand, giving you the chance to get them before they run out, or items such as Christmas Tree when you want to get organised in advance and order up early.