Order with Confidence - Read our Covid-19 Coronavirus Statement

Order with Confidence - Read our Covid-19 Coronavirus Statement

18th March 2020 - Covid-19 Corona Virus Statement

Firstly, let me start by saying that we hope you are keeping safe and well during this unbelievably challenging time for our country. Our gardens are going to be a very important respite for us throughout the times ahead. To this end, we want to reassure you that we have the stock and resources to keep you gardening.

We thank you for your loyal support, and we will continue supplying you the best quality and value plants possible. We will never seek to profit from difficult circumstances when people with limited choices may turn to us. Infact we intend to do the opposite, as we know some people that have never gardened before, and will be doing so for the first time now.

We think it is going to be essential for anyone self-isolating, who has a garden, window box or simply a few pots on the windowsill, to be able to connect with this, and enjoy it over the coming weeks ahead. Just looking at a garden is good for your mental health and well-being, and it’s great to relieve stress and anxiety too – not to mention a fantastic activity for the kids to get involved with. So with this in mind, we will be bringing you some great value offers to help you make the most of it.

There are of course concerns over the health and safety of our customers and staff in receiving our deliveries, and how we operate. So I wanted to reassure you of the following measures we have in place as a business to keep our loyal customers safe, and of course our staff protected in these challenging times. Viewing global events, our strategy around the threats of this virus started being implemented in February, and are under continual daily monitoring and review.

Firstly, as has always been the case, our staff always wear gloves when picking, packing and shipping your orders. They always practice strict washing of hands, and hygiene measures. Since last week, all of our office based staff have been working remotely from home, from customer services to tech support, and everyone else in between.

All meetings with third parties have been suspended until further notice. Obviously our nursery staff and packing team have to be on the nursery, so we instigated a ‘closed community’ strategy in early March in anticipation of the escalating situation. To protect our closed community, our staff attend work and home only, and order all their provisions online to be left safely for them, so there is no social contact. We are fortunate to have a very dedicated and loyal team, and are staffed by many full households and families, which has really helped in executing this strategy.

To protect our staff and customers further, all deliveries to our site and collections of goods are now subject to a series of strict protocols that include all drivers remaining in their vehicles, and full disinfection with industrial virucide spray of the trucks before our staff even touch and open them.

With regards to our deliveries to your door, our couriers have been instructed that they should also be wearing gloves at all times, and to leave your parcels safely for you if you are not at home. Or if you are in, to simply make you aware they are leaving them for you and sign C-19. They should not be presenting a handheld terminal for signature.

We currently have three different couriers to choose from, so should one of these experience difficulties with their service due to this virus, we will quickly be able to switch to another. Internally, the couriers have made many adjustments, as have packaging suppliers, such as dividing staff in to distanced sub-teams. So if one must isolate, only the rest of that sub-team does, rather than their entire workforce.

Strict protocols for hygiene of shared facilities exist with the aim of eliminating any risk of viral spread should anyone be a carrier.

We hope sharing these details with you assures you of our best intentions at all times for our customers, staff and suppliers welfare during this difficult period and we look forward to keeping you gardening throughout any time you may have to be isolated.

Chris Bonnett, founder - Gardening Express


Update 24th March 2020


Dear all,


Many of you are rightly concerned regarding the escalating situation around the country with Covid-19 Coronavirus, and the status of your orders with us.

We wish to assure you at this time, as per the government’s lockdown procedures, ‘Online retail is still open and encouraged and postal and delivery service will run as normal.

This is the official government line, and as a business, having instigated our closed community principles, and strict hygiene protocols some time ago (as outlined in our statement dated 18th March). We are very well placed to continue to serve you, and ship out your orders.

As well as being online, we believe we are uniquely placed under the new guidance as being part of the essential agricultural and horticultural sector. As well as some would deem assisting with food provision through our grow your own ranges, fruit trees, and plants. Plus boosting the nations well being and mental health at this difficult time through plants and gardening.

Naturally, we are expecting increased demand. However, we have internal processes in place to ensure we manage this, and your delivery expectations and stock to shipping our orders out within 3-5 working days, if not quicker.
We wish you all the best of health at this difficult time.

Keep Safe.

Chris Bonnett – Founder, Gardening Express


SHIPPING UPDATE 30TH MARCH 2020

Dear all,

As expected, we have experienced unprecedented levels of demand for our plants, which means we have set up additional packing and shipping for our orders at another location at a partner nursery close to our existing premises.

Whilst this is coming up to speed, we do anticipate that some orders may experience a slight delay from our target shipping time, so rather than shipping our orders out within 3-5 working days, we may take longer – this should however still be in line with the maximum shipping times (10-15 days) that we quote at present for peak periods.

We are however working tirelessly to bring this back to our normal service levels for all customers as quickly as we can. Please keep an eye on this page, as we will keep it updated with the latest news and developments.


We wish you all the best of health at this difficult time.

Keep Safe.

Chris Bonnett – Founder, Gardening Express


CUSTOMER CARE UPDATE 31ST MARCH 2020

We have temporailiy suspended our live chat facility due to unprecedented demand, you can however still reach out to us by raising a support ticket.

We have taken this measure so we can focus on providing the best quality of service possible at this time. We would appreciate if you could read and note our FAQ's and delivery information before raising a support ticket at this time, as in the vast majority of instances, these do address the queries we usually received.

Thank you for bearing with us at the challenging time for our country - we are all in this together, we realise all of our gardens provide some essential solice at this time, and we will not let you down!

Our staff are grateful for your patience.

Keep Safe.

Chris Bonnett – Founder, Gardening Express

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