Gardening Express are totally committed to protecting the privacy of our site visitors, suppliers and customers. The Gardening Express team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store and registered with our site, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.
Communication & Marketing
By becoming a member of Gardening Express and providing Gardening Express with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Gardening Express membership and the products & services we offer including garden plants, gifts, etc.) which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you. Please be advised that all telephone calls between Gardening Express, our suppliers, and customers may be recorded for the purpose of staff training and retention of details and agreements made with yourself verbally over the phone.
Opting out of Communication
All Gardening Express members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by visiting 'Your Details' in 'Your Account' on the Gardening Express website. You can access 'Your Account' once you register and login. Simply register/login to Gardening Express and you can then tailor the communications (emails,postal, telephone) you would like to receive.
We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our directors. Data regarding the visitors to our site is obtained using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Gardening Express uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.
Checking your details
If you wish to verify the details you have submitted to Gardening Express you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you continue to browse through our website then your computer or device will store various identifying cookies in order to enhance your experience interacting with our website.You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. By continuing to browse our website, you are consenting to our use of these cookies.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Gardening Express team, who will be delighted to answer any questions you may have. You can do this via our contact us pages.