A Cultural Guide to Your New Plants
A Cultural Guide to Your New Plants - with compliments of www.GardeningExpress.co.uk
Upon receipt of your plants, carefully remove them from the postal pack. The root ball should be moist; if your plants appear to be dry, stand them in a saucer of water for a few minutes until moist.
We recommend planting directly into the garden in well prepared, weed-free soil which contains plenty of organic matter, such as compost. At this stage a fertiliser and soil conditioning product can also be applied to the soil following the manufacturers instructions.
Make a planting hole large enough to take the plant's root ball and incorporate compost with the soil removed, use this soil when backfilling the hole around the plant. Firm in well and water the plants.
Alternatively, plants can be potted into slightly larger pots using a good quality compost. Once they have filled these new pots, you can either repot or plant out. Once potted situate your plants in a bright position.
All that now remains to be done is to water your plants regularly in dry weather and give an occasional liquid feed during the growing season.
NB: We are now using biological pest control on the nursery, if you find insects on your plants they are likely to be beneficial.
Upon receipt of your plants, carefully remove them from the postal pack. The root ball should be moist, if the plants appear to be dry stand them in a saucer of water for a few minutes until moist.
We recommend planting directly into the garden in well prepared weed free soil containing plenty of organic matter such as compost. At this stage a fertiliser and soil-conditioning product can also be applied to the soil following the manufacturers instructions.
Make a planting hole large enough to take the plant's root ball and incorporate compost with the soil removed, use this soil when backfilling the hole around the plant. Firm in well and water the plants.
Alternatively, plants can be potted into slightly larger pots using good quality compost. They can then be planted out as for stage two when they have filled these pots. Once potted situate your plants in a bright position.
All that now remains to be done is to water your plants regularly in dry weather and give an occasional liquid feed during the growing season.
NB: We are now using biological pest control on the nursery, if you find insects on your plants they are likely to be beneficial.
Every effort has been made to ensure that the instructions we give are accurate and that they will enable you to care for your plants successfully, to give them the best conditions for growth. Please follow these instructions carefully and seek expert advice in the event of any difficulty. The information and pictures on the plant listings are only a guide: different weather and growing conditions can produce varying results.
PLEASE NOTE: At certain times in the year, some plants will die back or be trimmed for the autumn / winter period, but will grow again in their next flowering season. This is by no means an indication of actual size and quality as all plants despatched are very strong and will always grow away vigorously when the weather improves. Similarly, plants sent in the summer months may have to be trimmed to fit inside packing cases, but they will grow back vigorously.
Every effort has been made to ensure the instructions given are accurate and will enable you to do the job safely and successfully. Please follow them carefully and seek expert advice in the event of any difficulty. Information and pictures are a guide only, different growing and weather conditions may produce varying results.
PLEASE NOTE: At certain times of year many plants have been trimmed or died back for winter and will not reappear again until spring. This is by no means an indication of actual size and quality as all plants despatched are very strong and will always grow away vigorously when the weather improves. Similarly plants sent in the summer months may have to be trimmed to fit inside packing cases, but they will grow back vigorously.
Frequently asked questions about our deliveries:
Q. Why are my plants larger/smaller than expected?
A. Due to their seasonal nature, plants can often be larger or smaller at different times of year; all sizes listed are approximate and cannot be guaranteed for this reason. We grow all of our plants outside, to produce the highest quality, hardy and resilient stock. We avoid forcing plants on earlier in the year which is common for most garden centres, as this can often cause problems with extreme weather conditions once planted out.
Q. I was expecting more items than I have received.
A. Many items, such as hedging plants, are bundled up in multiples to aid shipping and protect them in transit. These bundles can be unpacked and separated out into their individual plants and planted out in your garden.
Q. Some of my order appears to be missing, when will it be delivered?
A. Please check the packing list included in the parcels received, or your online account to see if any items are marked with 'TF' or 'OOS'. This is to note that these items are to follow at a later date. This can be because an item is temporarily out of stock, that it ships directly from a manufacturer or that it is a seasonal item. Seasonal items, usually listed as a 'Pre-Order' item will be supplied at the correct planting time which can be influenced by the weather, etc. Approximate dispatch timeframes are indicated throughout the website. However, if an item is indicated as having been shipped and has not been received with the rest of your delivery, please do contact us on our Quick Messaging System so that our Customer Support team can assist further.
Q. My friend bought me the plant I have just received from you yesterday! What's your returns procedure?
A. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for another if preferred. Some products are non-returnable as they have a limited shelf life. These products are clearly marked with a '+' next to the product name. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please note that due to the nature of our products - plants, pot sizes and dimensions may vary between seasons - so do not be alarmed if your trees have no leaves in winter! Please refer to our website for further information about our returns policy. Please include a covering letter detailing why you are returning the goods and your order number, and send this along with the original invoice and parcel of goods to: Gardening Express RETURNS, Three Elms Business Centre, Mashbury Road, Chignal St James, Essex. CM1 4TZ.