5 Year Guarantee

Here at Gardening Express, we're proud of everything we sell, if you receive an order from us and you're not completely happy with it, do not hesitate in getting in touch with us straight away. Our Guarantee is that you'll love your plants! If for whatever reason you are not totally happy with your plants please return them within 14 days for a full refund. - It's as simple as that.

Please Click Here for our Returns Form.

Quality plants - Guaranteed

Here at Gardening Express your satisfaction with the plants you have purchased is very important to us - our staff are specifically trained to select the very best for your order. We therefore guarantee all hardy nursery stock (Product codes prefixed with the single letters T, P, B or S, and double letters FT) for FIVE YEARS.

If any of these plants should fail to establish within this period we will replace them free of charge, provided they have been looked after correctly. If the plant is no longer available we will issue a credit note to the value or an alternative variety. Simply return the plant within 5 years, along with the original proof of purchase and plant label.

Conditions of this Guarantee:

  • No replacement can be given unless you return the original plant, produce your proof of purchase and plant label.
  • The guarantee is subject to the customer following the planting and care instructions supplied with the plant.
  • We will replace the plant free of charge, but carriage will be charged at our standard rate for each replacement required.
  • For large/oversized palletised shipments shipping will be charged at cost.
  • Gardening Express do not cover the cost of the return of the failed plant and do not offer a collection service.
  • Extreme climatic conditions may invalidate this guarantee.