We are currently experiencing some shipping delays due to a combination of factors including Brexit, severe weather conditions and the ongoing pandemic. Thank you for your patience.

We are currently experiencing some shipping delays due to a combination of factors including Brexit, severe weather conditions and the ongoing pandemic. Thank you for your patience.

Privacy Notice

Your Privacy

Last Updated - 21st May 2020

GE LogoGardening Express and its associated companies are totally committed to protecting the privacy of our site visitors, suppliers and customers with how we use personal information collected on our website.

We never pass on your details to any other third-parties separate to who we directly use for processing your order(s), and sending you information (which you have opted-in to receive). This also includes sending you newsletters for the mailing list(s) you have opted-in to.

All third-party solutions that we use are trusted, fully industry standard secure, safe, and compliant.

Gardening Express does fulfil orders sent to them by various voucher sites. Customers of these voucher sites are covered by the Gardening Express Terms & Conditions.

This policy may change from time to time, so please check this page as required to check for changes. By using the Gardening Express website you are agreeing to this policy.

How & what we collect & share your information?

Your personal data is collected via the following methods:

  • Website Checkout - Contact details provided by you directly (name, address, telephone number, email address) when purchasing from our website. Your IP address is also collected at this time. We use these details only for the processing of your order and contacting you with information regarding your order. The only details contained within our website are your contact details. All encrypted financial details are entered directly into our payment provider ‘SecureTrading’ (www.securetrading.com) secure system directly using iframe technology.
  • Website Checkout – You can opt-in at our checkout to join our main mailing list. Our mailing list facility is provided by MailChimp (www.mailchimp.com). Your email address, demographic details, and order details are sent to MailChimp.
  • Website Checkout & on each page of the site – Main mailing list sign-up. The mailing list facility is provided by MailChimp (www.mailchimp.com). Your name and email address are sent through if you are not logged into your Gardening Express account. If you are logged into your Gardening Express account and you have not signed up for the main mailing list already then your demographic details, and order details are also sent to MailChimp.
  • Website Special Deals page – Special Deals mailing list sign-up. The Special Deals mailing list facility is provided by MailChimp (www.mailchimp.com). Your email address is sent through to MailChimp when you sign-up for the Special Deals mailing list.
  • Website Product pages when a product is out of stock – You have the option of adding your email address so that the system notifies you when that product is back in stock. Our website framework ‘Magento’ send these notifications using a ‘Follow up Email’ extension provided by Mirasvit (www.mirasvit.com). It is only your email address which is collected for this process.
  • Website when you abandon your shopping cart – If for whatever reason you do not proceed with checking out, and you are a logged in Gardening Express account holder then the system will send out a one off prompter email to you asking if you still want to checkout. It is only your email address and name which is collected for this process.
  • Processing of Orders – Your order details are passed through securely to Scurri (www.scurri.co.uk) which in turn is connected to the couriers that we use. These are ‘Yodel’ www.yodel.co.uk , ‘Hermes’ www.hermesworld.com and 'DX' www.dxdelivery.com. The labels which are added to your shipping boxes are produced using Scurri. Tracking references for your orders are sent back from Scurri to Magento. The personal details collected at checkout are sent through to Scurri.
  • Processing of Orders – A further shipping solution we sometimes use is with GFS (Global Freight Solutions) – www.gfsdeliver.com
  • Website in general – Cookies – this is a small information file that is sent to your computer, and is stored on your hard drive. If you continue to browse through our website then your computer or device will store various identifying cookies in order to enhance your experience interacting with our website. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. By continuing to browse our website, you are consenting to our use of these cookies. it is only your IP address which this process uses.
  • Website in general – Google Analytics – ‘Google Analytics’ analytics.google.com/analytics/web collect non-specific demographics data based on your IP address.
  • Website in general – Demographics Data – We collect additional to Google Analytics data which is then used to present targeted online advertising. These solutions are supplied at times by third-parties such as www.criteo.com and www.quantcast.com.
  • Customer Support – We use third-party solutions FreshDesk and FreshChat for customer support these are supplied by 'Freshworks' https://www.freshworks.com/. If you raise an enquiry then your details are also contained within our FreshDesk account. The personal details which you supplied at checkout are supplied to FreshDesk. Your financial details are not supplied FreshDesk. FreshDesk does use session recording technology which assists us when investigating specific (and reported by customer technical issues). Again the only information that is seen by us only is the the personal information (excluding financial details) which you shared with us when checking out of our website, and is viewable by us if you raise a support ticket with us. More information regarding this functionality can be seen here: https://www.freshworks.com/marketing-automation/session-replay/

How is your information used?

Your information can be used as follows:

  • To process any order(s) that you have placed with us.
  • To communicate any pertinent information regarding order(s) that you have placed with us.
  • To send you any informational product alerts (e.g. ‘out of stock’ products or abandoned shopping cart).
  • Send you information relating to new products or special deal products using email newsletters which may be of interest to you.
  • Notify you of any service changes.

Communication & Marketing

The newsletters which you receive (if you’ve opted-in) can be opted-out of receiving at anytime. This is done by clicking the ‘unsubscribe’ link at the bottom of any newsletter received. Please note this will permanently remove your email address and it cannot be re-added again.

Accessing, updating and your right to be forgotten

You can access the personal information which we hold for you at any time by logging into your Gardening Express account. Where you can edit the information held by us.

Please note we are legally obliged to retain details of our financial transactions with each individual customer for a period of 7 years. Under these terms, even if you ask us to remove your data under 'the right to be forgotten' then we will only be able to block your access to your account and remove your email address from our marketing database.

This is because we may be requested by a government organisation to provide a record of financial transactions and the individuals concerned with these over a specific period.

If you wish us to remove your information under 'the right to be forgotten' then please contact us by sending an email to ineedhelp@gardeningexpress.co.uk

Checking your details

If you wish to verify the details you have submitted to Gardening Express you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we will request proof of identity before we reveal information.

This proof of identity will take the form of:

  1. Your either e-mail address and telephone number submitted upon registration.
  2. A recent utility bill / council tax bill (i.e. from the last 3 months).

We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.

Contacting us

We are an internet only based company and are contactable by email at ineedhelp@gardeningexpress.co.uk.

Our registered office is located at: Gardening Express, 1386 London Road, Leigh On Sea, SS9 2UJ